Returns & Refunds Policy

At rhobackshop.com, customer satisfaction is important to us. If you experience an issue with your order, please review the policy below.

Return Eligibility

We accept return requests for eligible items if:

• The item arrives damaged, defective, or incorrect
• The request is submitted within 3 days of receiving the order
• The item is unused and in its original condition whenever applicable

Non-Returnable Items

We may not accept returns for:

• Items returned after the allowed return request period
• Used, washed, or damaged items not caused by our error
• Items damaged due to misuse or improper care

Refunds

If your refund request is approved, the refund will be issued to the original payment method. Refund processing times may vary depending on your payment provider.

Replacement or Exchange

Where appropriate, we may offer a replacement or exchange instead of a refund.

Return Request Process

To request a return or refund, please contact us with:

• Your order number
• A description of the issue
• Clear photos if the item is damaged, defective, or incorrect

Contact Information

Angels Family LLC
10791 Walker Drive
Grass Valley, California 95945
United States
Website: rhobackshop.com
Email: [email protected]
Phone: +1 530 273 1959