Frequently Asked Questions (FAQs)

1. How do I place an order? To place an order, simply browse our website and add your desired items to your shopping cart. Once you’re ready to checkout, proceed to the checkout page, where you can enter your shipping and payment information to complete your purchase.

2. What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal for your convenience.

3. How long will it take to receive my order? Orders typically take between 3 to 5 business days to process before shipping. Once shipped, delivery times vary depending on your location. Please refer to our Shipping Policy for more information on estimated delivery times.

4. Do you ship internationally? Yes, we offer international shipping to select countries. International orders may be subject to additional customs duties, taxes, or fees imposed by your country’s customs department. Please note that these charges are the responsibility of the recipient and are not included in the order total or shipping cost.

5. What is your return policy? We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, you may return it within [number of days] days of receipt for a full refund or exchange. Please refer to our Return and Refund Policy for detailed instructions on how to initiate a return.

6. How can I contact customer support? If you have any questions, concerns, or feedback, our customer support team is here to help. You can reach us by email at [email protected] or by mail at:

Rhoback 1500 N Coalter St, Apt E8 Staunton, Virginia, 24401 United States

7. Can I track my order? Yes, once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking information to monitor the progress of your package as it makes its way to you.

8. Do you offer gift cards? Yes, we offer gift cards that can be purchased and redeemed on our website. Gift cards are the perfect way to treat someone special to the gift of Rhoback apparel.

9. Do you offer wholesale or bulk ordering? Yes, we offer wholesale and bulk ordering options for retailers, businesses, and organizations. Please contact our sales team at [email protected] for more information on wholesale pricing and ordering.

10. How do I care for my Rhoback polo shirts? To ensure the longevity of your Rhoback polo shirts, we recommend machine washing them in cold water with like colors and tumble drying on low heat. Avoid using bleach or fabric softeners, as they can damage the fabric and affect performance.

If you have any other questions or inquiries, please don’t hesitate to reach out to us. We’re here to assist you every step of the way.